Booking terms

Appointments

Bookings made through the website are requests until confirmed by DetailHaus. Appointment times may need to change because of weather, access, safety, traffic, or service duration.

Mobile service access

The customer is responsible for providing a safe and legal place to work at the service address. Please tell us about parking restrictions, gates, permits, access codes, low clearance, power or water availability, and anything else that may affect the appointment.

Vehicle condition

Vehicles are inspected before work starts. Pricing and service duration may change if the vehicle condition is materially different from the booking information. Existing damage, fragile trim, poor paint condition or unsafe working conditions may limit what can be completed.

Prices

Prices shown as "from" are starting prices. Final price depends on vehicle size, condition, chosen service, location and any extra work agreed before the service starts.

Cancellations and rescheduling

Please give as much notice as possible if you need to cancel or reschedule. DetailHaus may reschedule where weather or access makes the work unsafe or unsuitable.

Customer responsibilities

Please remove valuables and personal items before the appointment. DetailHaus is not responsible for items left in the vehicle unless loss or damage is caused by our negligence.