Booking terms

Appointments

Bookings made through the website are requests until confirmed by Detail Haus. Appointment times may need to change because of weather, access, safety, traffic, or service duration.

Mobile service access

The customer is responsible for providing a safe and legal place to work at the service address. Please tell us about parking restrictions, gates, permits, access codes, low clearance, power or water availability, and anything else that may affect the appointment.

Vehicle condition

Vehicles are inspected before work starts. Pricing and service duration may change if the vehicle condition is materially different from the booking information. Existing damage, fragile trim, poor paint condition or unsafe working conditions may limit what can be completed.

Prices

Prices shown as "from" are starting prices. Final price depends on vehicle size, condition, chosen service, location and any extra work agreed before the service starts.

Cancellations and rescheduling

Please give as much notice as possible if you need to cancel or reschedule. Detail Haus may reschedule where weather or access makes the work unsafe or unsuitable.

If you cancel or reschedule with at least 48 hours' notice before your appointment, your deposit is refunded in full, or carried across to the new appointment if you are rescheduling.

If you cancel with less than 48 hours' notice, the deposit is retained. We reserve the right to invoice the full price of the booked service where late cancellation has prevented us from filling the appointment.

If you need to move an appointment at short notice, we will carry your deposit across to the new date wherever we can - the work is still going ahead, and that matters more to us than the diary. Repeated short-notice changes, or an appointment that is moved and then cancelled, are treated as a late cancellation.

Missed appointments

If we arrive at the agreed address and the vehicle is not available, nobody is present to give us access, or the location does not allow us to work safely and legally, the appointment is treated as a missed appointment. The deposit is retained and we reserve the right to invoice the full price of the booked service.

Please tell us in advance about parking restrictions, gates, permits, access codes and the availability of power and water, so this does not arise.

Payment

A deposit is payable when you book, and secures your appointment. The deposit is 20% of the advertised price for the service, subject to a £30 minimum, and is calculated from the price shown on this website at the time of booking.

Prices shown as "from" are starting prices. The balance is payable on the day, once the work is complete, and is based on the final agreed price for the work carried out. Where the inspection shows the work needed differs from what was booked, we will agree the price with you before starting.

Your booking is not confirmed until we have reviewed and accepted it. Your card is authorised when you book and charged only when we accept the appointment. If we are unable to accept your booking, the authorisation is released and you are not charged.

Customer responsibilities

Please remove valuables and personal items before the appointment. Detail Haus is not responsible for items left in the vehicle unless loss or damage is caused by our negligence.

Liability and insurance

Every vehicle is inspected before work begins. What we find is recorded on a vehicle inspection report, which you are asked to check and sign before any work starts. Pre-existing damage, worn or fragile trim and poor paint condition are noted at that point, and we will tell you where they limit what can be achieved.

Detail Haus Ltd holds motor trade insurance, covering vehicles in our custody up to £2,000,000.

Business details

Trading name

Detail Haus

Registered name

Detail Haus Ltd

Company number

15774990

ICO registration

ZC213327

Business address

34 Sycamore Lane, Great Sankey, Warrington, WA5 1UL

Service area

Mobile detailing within 25 miles of Great Sankey, Warrington

Phone

07974 061821

Email

hello@detail-haus.co.uk